Job Description
We're Hiring: Bilingual Call Center Representative (Russian)!
We are seeking a dedicated and fluent Russian-speaking Call Center Representative to provide exceptional customer service to our diverse clientele. This full-time, remote call center role is ideal for bilingual professionals fluent in Russian and English , passionate about public service, and eager to assist individuals navigating enrollment and healthcare options. Note: This is a fully remote position, but candidates must reside on the East Coast. New York residency is strongly preferred.
Location: Must reside on the East Coast (New York preferred)
Role: Bilingual Call Center Representative (Russian)
Schedule: Full time
Work Type: Remote
Key Responsibilities:
Handle inbound calls regarding enrollment services
Educate consumers on managed care options and assist with health plan selection
Process enrollment and disenrollment forms accurately
Perform mailroom support tasks as needed
Document and track all consumer interactions in internal systems
Escalate issues or complex inquiries to appropriate personnel
Provide R ussian-English interpretation as needed
Participate in training sessions and stay up to date with program policies
Candidate Requirements:
Required:
Must reside on the East Coast (New York preferred)
High school diploma or equivalent (college degree a plus)
Fluency in both Russian and English (spoken and written)
Minimum 2 years of experience in customer service or human services
Typing speed of at least 35 WPM
Strong communication, multitasking, and problem-solving skills
Proficiency using multiple systems and working in a fast-paced, remote environment
Dependable, punctual, and team-oriented
Preferred:
Prior experience working in a call center environment
Familiarity with Medicaid, managed care, or other healthcare programs
Remote Work & Equipment Requirements
This is a fully remote position, and all candidates must provide their own equipment and workspace. The following are required:
A Windows 10 PC or macOS Catalina (10.15) or newer
A U SB-wired headset with a microphone (Bluetooth is not permitted)
Reliable internet connection with minimum speeds of 25 Mbps download/5 Mbps upload
Mobile hotspots and shared public Wi-Fi are not acceptable
A quiet, private, and distraction-free home workspace
Ability to work effectively using a dual-screen set up or quickly navigate between systems
Ready to make an impact? &##128640; Apply now and let's grow together!
Job Tags
Permanent employment, Full time, Work at office, Remote work,
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